Frequently Asked Questions

Simply book a quote or estimate for any service and as you provide information on the order form about the service and schedule date and times, your quote will be submitted and a call will be returned within 24 to 48 hrs.

No, you’re only charged based on the amount of time the work was done. If they finish early, you aren’t charged the full amount quoted.

It is a good practice of our company over the years to meet our clients. The needs of our clients are our main priority and to get to know the expectations of the job and the special needs that may be required.

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are charged for service at the time of booking, but your final invoice will be adjusted when the job is completed for the day. Your final invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments. However, there is a 10% surcharge if you cancel less than 30 minutes prior to your scheduled appointment.